Table of Contents
The TL;DR
You can cancel your subscription at any time from your account settings. All new paid plan subscriptions include a 14-day money-back guarantee. Approved refunds are processed back to your original payment method (Credit Card/Debit Card/Net Banking/UPI) within 5–7 business days.
1. Policy Overview
This Refund and Cancellation Policy applies to all services and subscriptions offered on BlueTick (operated by Eclatmail). We strive to deliver an exceptional email marketing and deliverability platform. If you are not satisfied with our platform, we provide clear procedures for cancellation and refund requests in Indian Rupees (₹).
2. Subscription Cancellation
You may cancel your BlueTick subscription at any time:
3. 14-Day Refund Guarantee
We offer a 14-day risk-free money-back guarantee for first-time paid plan subscriptions:
- ✓If you request a refund within 14 calendar days of your initial plan upgrade or purchase, you are eligible for a 100% full refund of your subscription fee.
- ✓No lengthy questionnaires or hurdles are required — simply state your reason so we can improve our product.
4. Refund Processing & Timelines
Once your refund request is submitted and validated:
5. Non-Refundable Items
The following items are non-refundable:
6. Chargebacks & Disputes
We encourage customers to contact our billing team directly at billing@bluetick.io prior to opening a bank dispute or chargeback. We resolve billing issues quickly and directly.
7. Contact Billing Support
Billing & Refund Desk
Eclatmail
Office No. 3, 4th Floor, Connekt Coworks, Andheri East, Mumbai 400093, MH, India